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Efficiency Improvement System for Internal Inquiries 'BPUSS': Case Studies in the Food Industry

[Currently distributing case materials for download] Real-time sharing with other staff is possible! Strengthening support for remote work in inquiry desk operations!

We would like to introduce a case study from the food industry utilizing the internal inquiry efficiency system 'BPUSS'. Food Company (N) was operating an inquiry desk with a scale of over 20 staff members. By utilizing our product, even staff working from home could easily ask questions. By leveraging the question function of our product, the inquiries were directly accumulated as knowledge data, enabling real-time sharing with other staff members, and allowing the inquiry desk operations to be carried out without compromising the quality of user support that was a concern for remote work. 【Case Overview】 ■ Food Company (N) ■ Inquiry Desk Operations ■ Scale: Over 20 staff members ★ You can view the adoption case materials for this service by clicking on the "PDF Download" link below.

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Internal Inquiry Efficiency System 'BPUSS' [*Case Study Collection Available*]

An evolving QA search system! Delivering suitable answers to each individual.

"BPUSS" is an internal inquiry efficiency system/cloud-based QA system that accumulates evaluations of QA and provides answers tailored to the user's skill level. Since it can provide answers that match the staff's skills, it can reduce the workload of supervisors. It can be utilized for cost reduction through decreased escalation time, knowledge sharing with other locations, and as a supportive function for training new employees and telework. 【Features】 ■ Provides answers tailored to the user's skill level ■ Utilizes QA evaluation data obtained from users to provide better answers ■ Allows verification of whether the QA is leading to problem resolution through various data analysis functions ■ The BPUSS algorithm extracts QAs that are not believed to lead to problem resolution, enabling QA inspection ★ You can view case study materials for this service from the "PDF Download" link below.

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Optimize responses according to skills! Introducing 'BPUSS'

[Currently distributing case study materials for download] Reduce escalation and knowledge workload! Provide answers tailored to skills for each question!

I would like to introduce the internal inquiry efficiency system 'BPUSS', which optimizes responses according to skills. By utilizing evaluation data from Q&A obtained from users, we provide better answers. We offer responses tailored to the user's skill level, and you can verify whether the Q&A is leading to problem-solving through various data analysis functions. Additionally, the BPUSS algorithm extracts Q&A that are believed not to be contributing to problem-solving, allowing for a review of the Q&A. 【Effects】 ■ Improved self-resolution rate for staff ■ Reduction in escalation and knowledge workload ■ Reduced operational burden on leaders ★ You can view case study materials for this service by downloading the PDF from the link below.

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In-house inquiry efficiency system 'BPUSS'

[Currently distributing case study materials for download] Providing answers tailored to each user's level based on their "skill level" according to their proficiency in the business!

"BPUSS" is an internal inquiry efficiency system/cloud-based QA system that accumulates evaluations of QA and provides answers tailored to the user's skill level. Since the level of proficiency in tasks varies among users, simply providing uniform answers cannot be considered an effective QA system. "BPUSS" assigns a "skill level" to each user and displays responses that match their level, contributing to problem-solving. *For more details, please download the PDF or contact us.*

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[BPUSS Case Study] How to Prevent Operational Strain in Responding to Inquiries?

Unable to perform the leadership tasks that should originally be done! Introducing a case where optimal answers can be provided through the use of the internal inquiry efficiency system "BPUSS."

We will introduce a case study on solving issues using the internal inquiry efficiency system/QA system 'BPUSS' handled by Duepion. By utilizing BPMN for visualizing operations, it was revealed that unnecessary question workload was frequent, leading to a strain on the leaders' availability. By using our product, we can provide optimal answers for each staff member. This reduces unnecessary escalations, allowing leaders to engage in their core tasks. 【Case Overview】 ■Challenges - It was found that unnecessary question workload was frequent due to the visualization of operations, leading to a strain on the leaders' availability. ■Solution - By using our product, optimal answers can be provided for each staff member. - Unnecessary escalations are reduced, allowing leaders to engage in their core tasks. *For more details, please refer to the PDF document or feel free to contact us.

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